Purchasing

Checking Order Status

By Phone: Please call 666-3311 to check the status of your order. You will need to have the purchase order number and requester's name.

On the Web: Online purchasing system

• Click "Use Advanced Search Criteria"
• *Select order status based on where you think the item is in the process
• Enter purchase order number
• Click "Search for Orders"

*If the order doesn't come up, you may need to retry indicating a different step in the process.

Process for Returning Items

Items that need to be returned to vendor must have written justification. Package/box items should be brought to Purchasing (for oversized items, contact Purchasing for special arrangements). Returns are subject to vendor's established return policy (though in general vendors allow returns within 30 days). Please submit the following to respurchasing@berkeley.edu:

• Purchase order number
• Requester name and location
• Justification for return (damaged item, wrong item)
• Date order received
• Has vendor been contacted (provided name and contact number)?
• Vendor shipping information (if vendor is responsible, provide shipping information)
• Perishable item, yes or no? If yes, are special packing materials needed? Please specify, e.g. dry ice.